Shipping policy
ThaiOriginals
At ThaiOriginals, we ensure that every order is handled with care and delivered as quickly and safely as possible across Pakistan.
Shipping Coverage
We currently deliver all over Pakistan, including major cities and remote areas, through trusted courier partners.
Order Processing Time
-
Orders are processed within 24–48 working hours after confirmation
-
Orders placed on Sundays or public holidays are processed on the next working day
Once dispatched, you will receive a confirmation message.
Delivery Time
-
Major cities: 2–4 working days
-
Other cities & remote areas: 3–5 working days
Delivery timelines may vary slightly due to weather conditions, public holidays, or courier delays, but we always aim to deliver as fast as possible.
Shipping Charges
-
Shipping charges (if applicable) are clearly mentioned at checkout
-
Any promotional free-shipping offers are time-limited and subject to change
Cash on Delivery (COD)
-
Cash on Delivery is available for most locations in Pakistan
-
Customers are requested to provide accurate address and contact details to avoid delays
Failed or Delayed Deliveries
Delivery may be delayed or returned in cases of:
-
Incorrect or incomplete address
-
Customer not available at the time of delivery
-
Refusal to accept the order
In such cases, re-shipping charges may apply.
Damaged or Incorrect Orders
If you receive:
-
A damaged product
-
An incorrect item
Please contact us within 24 hours of delivery with:
-
An unboxing video (mandatory)
-
Clear photos of the package and product
Claims without proof may not be accepted.
Important Notes
-
We do not offer international shipping at this time
-
ThaiOriginals is not responsible for delays caused by courier companies once the order is dispatched
-
Delivery timelines are estimates, not guarantees